One of the things we do at Reverse Australia is to allow consumers to post comments and complaints about calls they receive. As soon as this feature was added, we started to receive a lot of complaints about so called ‘Windows Technical Support’ teams that are calling, trying to gain access to peoples computers remotely, and then requesting up to $400 to ‘fix’ the problems.
Sadly, for the not-so tech savvy people out there, this scam can seem legitimate, and they hand over their credit card to have the problem resolved. Due to the permission given by the scammed, it is also difficult to prosecute, not to mention the scam is being carried out from India.
One of the common scam numbers we have reported is (02) 5718 8083 however, today we received this (clearly) fake comment:
I just receive a call from Ryan Astle and advising that he is from the Technical Support Provider Team for the Windows Operating System.He then ask me that am i facing some problems on my computer? Then I tell you that yes i am facing some problems on my computer. After Rayan Astle help me and solve my computers problems. After solving, my computer is very fine and good running as well as new computer. Rayan is a good person for help of your computer problem solve. Any body dont talk rayan astle is a scam. Rayan astle is not a scam. His team is not a scam. This is a good team technical support provider of windows operating system.Right now,I am very satisfied for your help on my computer. Thanks Rayan. I am very very happy. I love you to. Thanks & regards. Your Friend – Sheela.
The scammer/commenter posted from an Indian IP (220.127.116.11). There are plenty of videos people have recorded about this scam, here is one we found.
Here are the current spam numbers we have received complaints about:
(03) 8807 0958
(08) 7200 0365
(02) 9191 6553
(02) 8014 7449
(02) 9037 2483
(02) 8014 7593
(02) 5411 2194
(08) 7200 1644
(02) 8006 2085
(03) 9988 6362
(03) 9018 2431
(03) 9016 3432
(02) 8003 5916
(02) 8005 1832
(02) 8003 5397
Thankfully our service has been able to save the occasional Aussie from making the mistake of being fooled by these scammers.
Had a call from a man with an Indian accent from a company that was a partner of Microsoft apparently. He told me to go to my Event Viewer on my Windows computer, and showed me there were Errors. But at this time, my phone started screwing up and he told me to ring this number instead, which I’m definitely not ringing after reading the complaint above.
Update: 2011/05/21 We’ve had an Indian attempt to justify his actions in our blog comments. His post came from firstname.lastname@example.org IP 18.104.22.168. The IP is located in Mumbai, India. This guy seems to honestly believe he is doing people a service by scamming them…
I UNDERSTAND telemarketers calls up and says Blah Blah thing to get access of the Computer by showing Eventvwr and etc.
But At the end of the day , Eventvwr does show Errors generated by Windows.
Not only that , Customers are always happy when they see that their PC is running much More Faster than Before.
I DO understand there are few companies who are into SCAM but there are also few who do their work very genuinely and Honestly.
Update: 2011/06/25 Received this scam comment, also from an Indian IP (22.214.171.124) regarding the phone (02) 8005 1494
I am glad with my supportable company named techsupportkol because i don’t have to worry about my computer. They providing services to my 2 computer evry 20 or 30 day.
Thanks to techsupportkol
Update: 2011/07/27 Received this scam comment, another Indian IP (126.96.36.199) on the phone number (02) 8006 0878. It’s hard to believe they are still going strong.
its a nice company i thought in the begining that it is also the same as like the other scam companies but no….its really microsoft certified……their microsoft registration no. is ms20875512
Update: 2011/08/01 Received yet another scam comment from an Indian from IP (188.8.131.52) in regards to (02) 8005 0456.
nothing wil happen with your card details. paypal is a secured site. dont worry